Holiday Inn Baltimore BWI Airport, an IHG Hotel
What Guests Say
Staff was great, great location, shuttle service availability was great amenity, on-site food was reasonably priced and good variety
Sheri
September 2024
The restaurant in the hotel is excellent! I had the meatloaf, mashed potatoes, and mixed vegetables. It was great! The bartender/ waiter was very cool. Very attentive, friendly, and helpful. I don't recall his name, but he was with the evening closing staff. Kudos to him. And the chef was amazing. 👏🏾
Montgomery
July 2024
We had MAJOR PROBLEMS once we arrived to the hotel. They did not have my name. We ask them if they could call you to verify through your organization but they didn't know your organization. They did not have a Johnny O. Addison in their system. It took approximately 2 hours to resolve the problem. They found my last two names "O ADDISON" IN THEIR SYSTEM.THAT TOOK ABOUT 2 HOURS TO RESOLVE THIS.
Johnny
July 2024
Pleasant greeting from staff. Quick efficient processing to get to our room. Availability of food from in house restaurant. Shrimp tacos and cold slaw hit the spot!
Lowell
January 2024
We ate dinner in the dining room. I had salmon, rice pilaf and asparagus. I asked that the asparagus be done crisp tender, and it was perfect. My whole meal was delicious. My husband had a cobb salad with chicken, and it was delicious. Service was really good. We would definitely eat there again if we stay there. Otherwise, the employees at the front desk were super friendly and helpful. The room was nice. The bed was comfy. The bathroom was clean. We liked that there are dispensers with lotions, body and hand wash and shampoo. Nice perk. The morning shuttle to the airport was right on time with a very friendly driver.
Christina
September 2023
Staff was very friendly Vyera and Paige at front desk was great, greeted us with smile and had great customer service and help us get to post office by calling cab for us. They we very friendly and a credit to your business. Tyrell the chef boy can he cook, the food was the best i tasted in any of your hoiday inn express in all my years of travels plus the Chris the host was an added gem to the resturant, great customer service and very polite, greeted the customers and made us feel welcome. I really enyed my stay and will be recommending to all my cruise friends.
Michelle
September 2023
We had to stay in Baltimore because we missed our connection home from Florida, We didn't have any luggage as our bags were all checked. When I called the hotel to get a shuttle from the airport I asked about having a toothbrush and toothpaste and the Receptionist was so helpful and said they had all the necessary toiletries we would need. It was very late but she was friendly and helpful. Just what we needed after being delayed and having an unexpected layover. We were only in the hotel for about 4 hours before we had to get up for the early flight home.
Michelle
July 2023
Rooms were clean and ready, we were exhausted getting off an international flight. Cathy at the front desk took care of us and got us room keys quickly and we were on our way to crash for the night. Bed was very comfortable and the room was large.
Jerry
July 2024
Food at dinner was good. Location convenient to where I needed to go. Personnel was friendly.
Betsy
September 2024
Very clean, very nice staff. I was meeting my daughter there for her graduation at Johns Hopkins. She was flying in from another state, so she arrived much later than I. I usually don't eat alone but I went downstairs and had a seat at the bar. The bartender was very friendly (not overly, either) and mixed a great martini. The meal I had was excellent, also! Made for a very nice evening.
Mary
May 2023
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